Terms & Conditions / Acceptable Use Policy (AUP)
This Acceptable Use Policy (AUP) applies to all individuals, businesses, organizations, resellers, and end-clients/users employing any Glisten World services, hardware, property or other products.
Use of Glisten World resources constitutes acceptance of all policies in effect at the time of use. Modification to this policy may be made at any time and will be immediately effective upon posted changes.
Glisten World reserves the right to protect its resources, users, and reputation from any activity deemed damaging, offensive or abusive. To this measure, Glisten World will act as sole arbiter in determining violations of this policy.
Use of Glisten World services indicates the acknowledgment that:
Glisten World may, at its discretion, suspend or terminate the service of any client/reseller who is financially delinquent, abusive/harassing to Glisten World personnel, or causes general disruption to the operation of the company and service of its users. Examples of such activity include, but are not limited to:
Abuse of Glisten World Systems and Resources:
Any damaging or abusive activity, whether unlawful or considered to be detrimental to the operations of Glisten World resources, is a violation of this policy. Any attempt to harm equipment owned by Glisten World, or hosted in its facilities, is strictly prohibited. Violations will result in legal action, to the fullest allowable extent.
Illegal Usage Restrictions:
Resources provided by Glisten World may be used only for lawful purposes. Examples of unlawful content include, but are not limited to:
Prohibited Usage Restrictions:
In addition to activities governed by law, Glisten World strictly prohibits:
Bulk Email & Blacklisting:
Glisten World understands that bulk email is an important mechanism for keeping people informed. However, spamming from the Glisten World network, and spamvertising (unsolicited advertising of) sites hosted on the Glisten World network, is prohibited. Legitimate bulk email meets the following criteria:
Storage, presentation, or transmission of any material in violation of any laws, or otherwise prohibited by Glisten World, is cause for temporary account deactivation, server/service termination, or complete cancellation of all account services. The Glisten World Abuse Dept will make an attempt to contact the involved client via email when the first sign of a possible violation is noted. This notification may occur before or after a service is disabled. Alerts are provided as a courtesy. Prompt responses to alerts are required. When an alert is sent, the designated abuse contact is responsible for acknowledging his/her understanding of the offense and providing an adequate response, to the satisfaction of Glisten World, within 24 hours of the notice. Failure to sufficiently respond to an abuse alert will lead to suspension of any active services involved in abusive activity and will result in a $50.00 fee. If reactivation is warranted, all abuse fees and any outstanding service fees must be paid prior to service being reactivated. Repeated abuse and/or failure to respond to abuse alerts will result in service termination. Note: It is extremely important to ensure that the abuse email address on record is valid and monitored at all times. This is the address used for abuse notifications and warnings. The address may be set within the client management interface. Direct clients/resellers are fully responsible for any activity found to originate from products and/or services under their care. In any case involving unauthorized parties utilizing a Glisten World service for abuse, the direct client/reseller is responsible for locating and stopping all affected applications, until the source of the problem is found and removed. Glisten World may opt to disable all services until the client can perform such an investigation or the system can be secured or reinstalled. If the support of Glisten World is required for the investigation, the client agrees to compensate Glisten World at a rate of $65 USD/hour for such service. Reinstallations are performed at a flat-rate of $25 USD (which does not include any operating system changes or licensing costs). Direct clients/resellers are responsible for maintaining secure systems. This includes, but is not limited to:
Resource usage should be maintained within levels outlined in product descriptions and/or service contracts. Abuse caused by users or unauthorized parties may increase resource usage and lead to overage fees. Overage fees apply to any service utilizing more than its assigned bandwidth allocation, except for services advertised/sold as “UNMETERED”. Overages will be calculated based on overall amount of GigaBytes (GB) transferred in a monthly period, unless a service is sold based on Megabits per Second (MBPS). Services sold by MBPS, will be calculated via the industry standard 95% method, unless otherwise specified in the service agreement contract. MRTG or other bandwidth reports are available, upon request. Bandwidth is supplied from a shared pool and is not supplied as guaranteed/dedicated bandwidth, unless advertised as such specifically. Burstable usage of the UNMETERED service/port is permitted. However, a service that has heavy sustained usage may have its port capped and the client/reseller associated with the service may be required to upgrade to a dedicated service plan. UNMETERED service is supplied on a “best-effort” basis, which may result in some slowdowns during peak traffic periods. Should a client/reseller utilize or require large amounts of bandwidth, beyond the standard bandwidth allocation, Glisten World may require a deposit.
Basic Dedicated & Co-Located servers are installed on 100MBPS unthrottled ports, unless service is sold with a specified port size (ie. 10MBPS UNMETERED) or specified/requested as a ?capped? port. Glisten World reserves the right to monitor network usage and throttle the available speed (if a service significantly exceeds average usage) to conserve network resources and to prevent any large billing anomalies. This will generally not include short spikes in usage, but will include, and not be limited to, sustained transfers of significantly larger than average amounts of bandwidth. If, at any time, a client’s or reseller’s data transfer rate affects other Glisten World clientele, Glisten World reserves the right to throttle and/or disconnect the service at the source of the problem.
Glisten World reserves the right to block, filter, or throttle ports and/or IP address ranges. For example, this may include blocking Port 6667 (IRC), denying access from a known spammer?s IP address range, or limiting the speed of point-to-point file-sharing programs (Kazaa, Limewire, eDonkey, etc…). This may also include prioritization of certain traffic types, such as Voice-over-IP (VOIP) phone call transmissions.
Glisten World is pleased to offer unlimited traffic/hits and server usage to Virtual Hosting clientele. ?Unlimited traffic/hits? refers to the number of visitors to a website and NOT the total amount of bandwidth/data transfer. Each Virtual Hosting account is still limited to the bandwidth/data transfer included with its associated service/package. To maintain the integrity of our service, the following usage may be limited/disallowed on Virtual Hosting service:
Virtual Private Servers (VPS):
To maintain the integrity of Glisten World services, any VPS (virtual private server) utilizing heavy amounts of system resources may be temporarily disabled. When necessary, clients/resellers may be required to upgrade the service package to accommodate actual usage. Additionally, to reduce the load on servers, Glisten World may relocate virtual private server containers to different nodes and/or IP addresses.
Glisten World does not allow multiple dial-in connections on a single dial-up access account. Multiple computers/networks are permitted to a single Glisten World Internet Access service. Internet Access clientele are responsible for maintaining/securing their computer systems. Should any system become infected with a virus and/or spyware which causes or threatens harm to the Glisten World network, Glisten World may suspend service until the source of the problem is found and corrected.
To maintain the integrity of backup services, Glisten World may relocate any backup service to a different server and/or IP address in an effort to reduce the load on the current hosting server.
Download/FTP sites, web-serving (httpd), and/or any usage that results in heavy upstream/outgoing bandwidth consumption (beyond that of normal backup operations) is not permitted on the backup service machines. This service is meant for the backup/restore/sharing/storing of data and not for usage normally performed by web/database servers.
Glisten World may disconnect any idle connection to the network. Average timeouts are:
Special Terms and Conditions for 100TB & 10GBPS Service: